General Contact Information
Contact Us
Please contact our Client Services team via email for any Connect support issues or questions.
Support Links
Email: connectsupport@cognizant.com
Reporting an Issue
When reporting issues, the following information is required:
Option | Description |
|---|---|
Application | The name of the application where the problem occurred. |
Subject | A short, succinct description of the problem. |
Description | A detailed description of the problem that includes the following information:
Provide information about whether the issue occurs in multiple places of the application. If the problem occurs in multiple practices, provide practice, account numbers, and transaction details (claim number, payment ID, case ID, and other). |
Steps to Reproduce | The exact steps that must be taken to reproduce the problem. |
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