Connect Documentation







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Upcoming Holidays

The Cognizant offices will be closed for the upcoming dates/holidays:

  • Monday February 16 (President's Day)

Fee Schedules (2026) Webinar Recording

If you missed the Fee Schedules Webinar, please check out the recording of the session below:

CONNECT User Summit 2025 Recordings

CONNECT User Summit 2025 has wrapped! It was another great year of shared knowledge and asked/answered questions. We hope everyone enjoyed their sessions.

For any of you that were unable to attend or were wanting to revisit a topic that was discussed, we recorded the sessions this year and are posting them here for your reference. Let us know if you have any follow-up questions/comments on anything discussed. We are always happy to help!

CONNECT User Summit 2025 Session Recordings

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Latest Release Notes

Tips & Tricks in Connect

Contacting Us Info

Admin Topics

Manage Topics

Portal / Reports Topics



About Connect Help

 What's New?

Support Documentation

Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.

The Help Documentation guides you through using Connect via topics which provide:

  • Page, window, and field definitions

  • Step-by-step guides for common system processes

  • Links to helpful training videos and support documentation

  • Access to current and past release notes

The latest Connect release is 24.2.44. Highlights of this release include the following:

Claims

  • Updated logic to disable the claim hold indicator for CLAIM-P lines on the Active AR, as paper claims are not actually held.

​​​​​Collections

  • Fixed issue that was causing changes to column displays on the Collections page to not saving and maintaining after the user closes the page and then returns to it.

​​​​​Collections Admin

  • Updated Collections Admin / Pre-Collections tab:

    • If selected and some service lines are in insurance responsibility and some in guarantor responsibility on a case, then no task for the case will be created for the Pre-Collection Start File.

  •  

    • Logic updated so that all outstanding guarantor responsible service lines on an account are considered as a whole for eligibility for Pre-Collections and have a task created and added to the Pre-Collection start file, as needed.

    • New checkbox added: Only generate tasks when all service lines from a case are in guarantor responsibility.

​​​​​Denial Management

  • Deactivated codes (with a Deactivated Date) will be set to ‘Inactive’ in Denial Management.

Facilities

  • Fixed issue causing an error message and preventing the creation of new facilities.

Image Batches

  • Updated the Image Batches / Charge Batches tab:

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    • Bulk creation of charge batches is enabled.

    • New View Charge Batch button added to open and view the selected charge batch.

Reports

  • Added new fields to the Anesthesia Case Utilization – Performing Provider Output report:

    • CPT Short Description

    • ASA Short Description

  • Fixed issue that was generating an error message when trying to run the Financial Activity Summary report for a date range greater than 13 months.



Codes Release (24.2.45) is scheduled for Monday, December 29, 2025: 

To view the full release notes for the current Connect release, click here. 

Latest Training Tutorials

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**

This link has all the session recordings for you in one place!