Connect Documentation
Release: 26.8.18 |
Our next release is currently scheduled for deployment Tuesday, August 18, 2026. During this time, the Connect application will not be available. Deployment Schedule:
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Fee Schedules (2026) Webinar Recording |
If you missed the Fee Schedules Webinar, please check out the recording of the session below:
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CONNECT User Summit 2025 Recordings |
CONNECT User Summit 2025 has wrapped! It was another great year of shared knowledge and asked/answered questions. We hope everyone enjoyed their sessions.
For any of you that were unable to attend or were wanting to revisit a topic that was discussed, we recorded the sessions this year and are posting them here for your reference. Let us know if you have any follow-up questions/comments on anything discussed. We are always happy to help!
CONNECT User Summit 2025 Session Recordings
Click the icons below to quickly jump in Help to:
Latest Release Notes | Tips & Tricks in Connect | Contacting Us Info |
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Admin Topics | Manage Topics | Portal / Reports Topics |
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About Connect Help
What's New?
Support Documentation
Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.
The Help Documentation guides you through using Connect via topics which provide:
Page, window, and field definitions
Step-by-step guides for common system processes
Links to helpful training videos and support documentation
Access to current and past release notes
The latest Connect release is 26.8.18. Highlights of this release include the following:
Accounts
Fixed issue that was generating a NullPointerError when conducting an account search.
Charge Entry
Account Alerts functionality was modified:
Displays only Account, Patient, and Case alerts in the Account Alerts window during charge entry.
Allows alerts to be re-opened after dismissing them via the Alerts hyperlink in the Patient panel (Patient, Guarantor, & Insurance tab).
Fixed issue that was generating a NullPointerError when using the Embedded Image Viewer when entering case information via the Coding Form.
Case Error Check
Fixed an issue where cases with Error Code 1024 were included in concurrency checks, causing submissions to be blocked even when the Exclude from Concurrency Checking option was selected.
Code Updates
Added 2026 Q3 code updates:
CCI Edits
CLIA Codes
Diagnosis Codes
GPCI Codes
Procedure Codes (PPRVU)
WPC Remittance Advice Remark Codes
EDCs
The Connect XML EDC was updated to include Case Reporting Type.
Fee Schedules
Updated the logic for importing procedure codes when the Overwrite the code in the fee schedule option is selected. The system now overwrites the code year instead of creating a duplicate code for the new year.
Payment Batches
Added an Account Alerts indicator column to the Service Lines and On Account tables of the Payment Batches / Payment Batch / Payment tab with a clickable icon to open any alerts for an account.
Fixed issue that was generating an NullPointerError message when importing payment batches.
Payment Entry
Account Alerts functionality was modified:
Displays an Account Alerts button on the Payment tab when a distribution is selected.
Opens the Account Alerts tab when the Account Alerts button is clicked.
Allows authorized users to create, view, edit, and complete alerts from the Account Alerts tab.
Practices
Removed Quickbooks access from Practice / Refunds tab.
Procedure Codes
Updated logic so all CPT codes on a case beginning with ‘G’ or ending with ‘F’ generate a service line on an account, regardless of if there is a fee for the code on the fee schedule.
Reports
Fixed External Collection Payment Detail report to display all rendering providers associated with charges, e.g., CRNAs.
Fixed issue with AR Aging Analysis Detail report that lead to inaccurate Active AR account data displaying.
To view the full release notes for the current Connect release, click here.
Latest Training Tutorials
Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.
**Scroll to the bottom of the linked page to find the associated video or document.**
Accounts
Back Office Reports
Charge Entry
Collections
Eligibility
Fee Schedules
Portal Reports
Reportal
Report Permissions
Spotlight Sessions
This link has all the session recordings for you in one place!
Creating 2025 Fee Schedules (1/21/25)
Editing Payments (8/25/23)
Moving Money Between Ext. Coll. & Active AR (9/29/22)
Rebills, Rebills, Rebills (2/22/23)
Working the Collections Queue (3/22/23)
Statement Processing
User Summit
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Copyright
This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement.
Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.
©2006-2026 Cognizant. All Rights Reserved. Crosswalk materials are © 2025 American Society of Anesthesiologists. Relative Value Guide materials are © 2025 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.